2nd Line Support Engineer

  • IT Support
  • Warsaw, Poland

2nd Line Support Engineer

Job description

We are a software house full of professional, extremely talented people, ready to jump into any project and give their best. Integration, business processes automation and applications development are our bread and butter, something that makes us stand out from the competition. We provide our clients with the best solutions proven by over 15 years of experience in IT system integration based on SOA and ESB. Consistent development of our team combined with qualification and skills growth enables us to offer top quality services, solve our clients' problems and bring their ideas to life.


We are looking for experienced Support Engineer with problem solving attitude, solid knowledge of Linux and bash scripting who will make sure that both Savangard's clients & employees are happy.

Location: Warsaw

Employment Type: Permanent (UoP, B2B)

Working hours: Full time, shift work (8:00-16:00, 10:00-18:00,12:00-20:00)

You will be responsible for:

  • providing professional and efficient support to our clients, maintaining a high degree of customer service 

  • analyzing issues reported by clients

  • communication with clients and gather all information required to reproduce the problem

  • communication with analysts & developers in order to find a proper resolution

  • configurations verification 

  • document troubleshooting and resolution steps

Requirements

We want you on board if you have:

  • min. 2-3 years of experience in a similar position

  • knowledge of Linux operating system concepts and bash scripting

  • ability to read and understand code written in Java or other high-level programming language

  • TCP/IP and TLS understanding

  • knowledge of SQL

  • readiness for on-call standby (24/7) - 1 week per month 

  • problem-solving attitude
  • very good business communication skills
  • good command of English
  • full working proficiency in Polish  
  • very good business communication skills

Nice to have:

  • familiarity with CI/CD concepts

  • experience with web services

  • knowledge of Git or another VCS


Savangard's biggest assets are people who make the company what it is. Bearing that in mind we are constantly developing the skills of our developers (certifications, workshops, training courses, conferences). We strive to give our employees an opportunity to developer any kind of initiative and expand their know-how.


Besides that we offer: 

  • interesting and large IT projects – both local and international – in a range of industries (insurance, banking, telecommunications, manufacturing)
  • opportunity to work among the best system integration experts
  • flexible working hours 
  • sport subscription (Multisport)
  • private health insurance for you and your family
  • fruits, snacks and coffee
  • #turlanie - regular board games evenings

Curious what opportunities we can offer you? Willing to share knowledge and experience and learn new things?
Apply and get to know us better! Our projects are waiting for you :)