Technical Support Engineer (2nd/3rd line)

Job description

We are a software house full of professional, extremely talented people, ready to jump into any project and give their best. Integration, business processes automation and applications development are our bread and butter, something that makes us stand out from the competition. We provide our clients with the best solutions proven by over 15 years of experience in IT system integration based on SOA and ESB. Consistent development of our team combined with qualification and skills growth enables us to offer top quality services, solve our clients' problems and bring their ideas to life.

We are looking for experienced Support Engineer with problem solving attitude and solid knowledge of Linux and bash scripting who will make sure that Savangard's clients are happy :)

Location: Warsaw/remote

Employment Type: Permanent (UoP, B2B)

Working hours: Full time, possible future shift work (8:00-16:00, 10:00-18:00,12:00-20:00)

You will be responsible for:

  • providing professional and efficient support to our clients, maintaining a high degree of customer service 

  • analyzing, diagnosing and advanced troubleshooting of code issues (Java)

  • producing quick code fixes to create workarounds

  • handling a communication with clients through the whole tickets’ life-cycle

  • communication with analysts & developers in order to prepare and deploy reliable solution

  • configurations verification before deployments

  • ensuring proper logging of all issues

  • virtual servers and systems maintenance

  • root cause investigation

Job requirements

We want you on board if you have:

  • proven work experience as a Technical Support Engineer or similar technical role
  • ability to read, understand and analyze code written in Java or other high-level programming language

  • hands-on knowledge of Linux operating system

  • understanding and/or experience with API solutions
  • TCP/IP and TLS understanding

  • fundamental knowledge of SQL

  • fundamental bash scripting knowledge

  • readiness for on-call standby for critical clients (24/7) - 1 week per month (possible in the

  • problem-solving attitude
  • good business communication skills
  • good command of English (a must!)
  • full working proficiency in Polish (a must!)

Nice to have:

  • familiarity with CI/CD concepts

  • experience with web services

  • knowledge of Git or another VCS

  • experience with SoftwareAG related products/components

Savangard's biggest assets are people who make the company what it is. Bearing that in mind we are constantly developing skills of our employees (certifications, workshops, training courses, conferences). We strive to give our employees an opportunity to developer any kind of initiative and expand their know-how.

Besides that we offer: 

  • interesting and large IT projects – both local and international – in a range of industries (insurance, banking, telco, manufacturing, utilities)
  • opportunity to work among the best system integration experts
  • mentoring
  • sport subscription (Multisport)

  • medical package (private healthcare for you and your family)
  • employee referral program
  • individual career paths
  • fruits, snacks and coffee (in case you'd prefer to work in the office)
  • #turlanie - regular board games evenings (online and offline)

Curious what opportunities we can offer you? Willing to share knowledge and experience and learn new things?
Apply and get to know us better! Our projects (and clients) are waiting for you :)

An overview of how you join our company:

1. CV Review - we already have your application. You should receive a confirmation email from us. The recruiter responsible for this recruitment process checks your CV. Now you just have to wait for us to call you.

2. Screening call with Sonia, our Recruiter - just to get to know you a little better. All we need is a few minutes of your time and a few answers like your motivation and expectations.

3. Case study - we respect your time so it shouldn't take you longer than 1-1,5h.

4. Interview - after our specialists review your task we'll invite you to meet us in person (online). Meeting is usually held by Hiring Manager (Team Leader) and your Recruiter.

5. Decision - within 2 weeks time after your interview we'll get back to you with our decision!

6. Ta-da! Welcome on board! :)